MedNX Remote Access

Service Desk Support. ANX shall provide to Customer the following Service Desk support (the "Service Desk Support").


Support Channels: Hours of Operation


Support Channel Hours of Operation Point of Contact 2
Phone Monday-Friday
8:00 AM to 5:00 PM 1
877-488-8269
Email Monday-Friday
8:00 AM to 5:00 PM 1
support@anx.com

Response Times.


Service Request Type Request Priority Acknowledgment (Average) Resolution/Completion

Incident
Business Hours 30 Minutes Per SLA set forth in the Service Order
After Hours3 Within 30 minutes of the start of the next Business Day Per SLA set forth in the Service Order

Change Request Request Time Frame Acknowledgment (Average) Lead Time Required
Business Hours 1 Hour Per SLA set forth in the Service Order
After Hours 3 Within 30 minutes of the start of the next Business Day Per SLA set forth in the Service Order



Please visit our contact page for other methods of receiving support.


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