PLM Help Desk
Service Desk Support. ANX shall provide to Customer the following Service Desk support (the "Service Desk Support").
Support Channels: Hours of Operation
|Support Channel||Hours of Operation||Point of Contact 2|
|Phone||7AM - 5PM 1||877-488-8269|
|7AM - 5PM firstname.lastname@example.org|
|Chat||7AM - 5PM 1||http://chat.anx.com/|
1 Except Major Holidays: New Year's Day, Memorial Day; Independence Day; Labor Day; Thanksgiving Day; Christmas Day.
2 ANX may change the Point of Contact information by providing written notice to Customer, which may be sent via email.
Response Times. 3
|Service Request Type||Request Priority||Acknowledgment (Average)||Resolution/Completion|
|High||15 Minutes||8 Hours|
|Incident or Change Request||Medium||15 Minutes||16 Hours|
|Low||15 Minutes||32 Business Hours|
(question only, not involving an actual Incident)
|Low||1 Hour||32 Business Hours|
3 Response times reflect ANX's normal business hours which are Monday through Friday, 7:00 AM to 5:00 PM; (all times Eastern U.S. time zone)
Please visit our contact page for other methods of receiving support.