PLM Help Desk

Service Desk Support. ANX shall provide to Customer the following Service Desk support (the "Service Desk Support").

Support Channels: Hours of Operation

Support Channel Hours of Operation Point of Contact 2
Phone 7AM - 5PM 1 877-488-8269
Email 7AM - 5PM 1
Chat 7AM - 5PM 1

Response Times. 3

Service Request Type Request Priority Acknowledgment (Average) Resolution/Completion
High 15 Minutes 8 Hours
Incident or Change Request Medium 15 Minutes 16 Hours
Low 15 Minutes 32 Business Hours
Technical Query
(question only, not involving an actual Incident)
Low 1 Hour 32 Business Hours

Please visit our contact page for other methods of receiving support.

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